Return Policy
We offer a 30-day return policy from the date of purchase. To be eligible for a Return:
- An online account is required to process a Return.
- Proof of purchase is required (receipt, order confirmation, or invoice).
- A Return Authorization Number (RA#) must be obtained before sending back any items.
- Returns less than $10 are not accepted.
- Discontinued, altered, dated, damaged or custom products are not eligible for Return.
- Products with stickers or other markings are not eligible for Return.
- Products with a black SKU or no SKU are not eligible for Return.
- Returning your products may change the Mix & Match price for your order. The cost of the products you keep will be recalculated at the Mix & Match quantity price for them. Your credit is the difference between what you were originally charged and this new amount.
Important: If these conditions are not met and patches are received, they will not be returned to you, and no refund will be issued.
Refunds will be processed to the original payment method once the Return is approved and received. Shipping costs are non-refundable.
If you have any questions or need assistance with a Return, please contact us at 1-800-626-4948 ext. 370.
Thank you for your understanding and for being a valued customer. We appreciate your business and look forward to serving you!
